NPS Calculator
Net Promoter Score measures how likely your customers are to recommend you. Enter your response counts to see your score instantly.
Those who would definitely recommend you
Satisfied but indifferent
Unhappy customers
Enter your response counts above to see the score.
What is NPS and how is it calculated?
NPS (Net Promoter Score) is based on responses from 0–10 to the question "How likely are you to recommend us to a friend?" Those who answer 9–10 are Promoters, 7–8 are Passives, and 0–6 are Detractors. The score equals the Promoter percentage minus the Detractor percentage, and ranges from −100 to +100. Passives don't enter the formula but are included in the total response count.
Frequently Asked Questions
How is NPS calculated?
NPS = Promoter percentage − Detractor percentage. First find each group's share of total responses, then subtract the Detractor percentage from the Promoter percentage. The result ranges from −100 to +100.
What is a good NPS score?
As a general rule: above 0 is good, above 30 is great, and above 70 is excellent. However, a "good" score varies by industry; the most meaningful benchmark is your own score's trend over time.
How do passives affect NPS?
Passives don't enter the formula directly, but because they count toward total responses, they lower both the Promoter and Detractor percentages. Converting passives into promoters is the fastest way to raise your score.
How often should I measure NPS?
You can combine transactional (right after service) and relational (periodic) measurement. For salons and clinics, a short satisfaction question after each appointment provides steady data.
Measure customer satisfaction automatically
Piyzi automatically sends post-visit feedback and Google review invitations to your customers; turn happy customers into loyal ones.