Customer reviews: collecting, approving and replying
Send a review link from a sales card, approve or hide incoming reviews and write replies; approved ones are published on your online page.
Last updated: 3 Ağustos 2026
Customer Reviews is the module where you manage the reviews that come in from your customers. The reviews you approve are published on your online booking page.
Collecting reviews
Once a service is completed, the Create Review Link button on the sales card detail generates a review link specific to that customer. The link is valid for 7 days and you can copy it and send it over SMS, WhatsApp or any other channel.
When the customer opens the link they give a star rating, write their review and can choose to share it anonymously.
Instead of sending review requests by hand, you can set up an automatic review invitation in the Automations module with the "appointment completed" trigger — the response rate rises noticeably.
Approving reviews
Every incoming review starts as pending and is not visible on your online page. You change the status from the list:
Approve: the review is published on your online page.
Reject: the review is not published.
Hide: removes an already published review from view.
You can filter the list by status, rating and source. Reviews waiting for approval also appear in the pending approvals panel in the top bar.
Replying
You can reply to any review with Reply; your reply is published under the review together with the staff member who wrote it and the date. You can edit the reply later.
Replying to negative reviews is more effective than deleting them: visitors see that the business cares about the problem. Reviews you do not want published can simply be rejected.
Only one review can be left per sales card; the same link cannot be used a second time.