Getting help: the help centre and the Piyzi AI assistant

Whenever you get stuck in Piyzi you can get help without leaving the panel. The Help button in the bottom-right corner of the panel (the Piyzi logo; it shows “Help” when you hover over it) opens the help panel. It brings four things together: articles about the page you are on, a search across all help content, the Piyzi AI assistant that answers your questions, and a link for opening a support ticket with the Piyzi team.

Every user can use the help panel; no permission is needed. The button sits on every page of the panel except the setup wizard and the full-screen automation editor.

Finding an article in the help panel

1. 1

   Click the Help button

   The panel opens in the bottom-right corner of the screen. To close it, click the same button or the cross in the panel header.

2. 2

   Check the articles about this page

   At the top there is the “Search the help articles…” box; below it, under About this page, up to six articles for the screen you currently have open are listed. If you move to another page while the panel is open, the list refreshes by itself. If the screen has no article yet, you see “There is no article for this page yet…”.

3. 3

   Search if you need to

   Type at least two letters into the search box; the results replace the page's articles. The search looks at meaning rather than exact words, so you can also type a question such as “how do I sell a package to a customer”. Up to six articles are listed, with the closest match to what you typed at the top; each result shows the article title and the name of the matching section. The search always brings back the closest articles, so if what you need is not in the list, try different words or ask Piyzi AI. Clear the box to go back to the page's articles.

4. 4

   Read the article in the panel

   Clicking an article opens it inside the panel, so you do not leave the page you are working on. Use the back arrow in the header to return to the list.

If your panel language is Turkish, the help panel opens the Turkish articles and Piyzi AI answers in Turkish. If you have set the panel language to English or Azerbaijani, the articles open in English and Piyzi AI answers in English. The panel shows the web-panel version of each article; for the mobile app instructions, use the public help centre described below.

Asking Piyzi AI

Piyzi AI explains how to use Piyzi in a question-and-answer format.

1. 1

   Open the assistant

   Click Get help from Piyzi AI at the bottom of the help panel. The header shows “Piyzi AI” with your usage for the day just below it (for example “3/20 questions today”).

2. 2

   Type your question

   Type your question in your own words into the “Type your question…” box and click the send button; Enter also sends, Shift+Enter starts a new line. If your browser supports it, a microphone button appears next to the box: click it and speak, and what you say is typed into the box. Dictation recognises Turkish speech only. A question can be up to 1,000 characters; a longer one shows “Your message is too long. Please shorten it.” If you send questions too quickly one after another, “You're sending messages too quickly. Please wait a few seconds.” appears. A question that could not be sent stays in the box, so you can correct it and send it again.

3. 3

   Read the answer and its sources

   The Sources button below the answer (with the number of articles next to it) opens the articles this answer relied on; only the articles the assistant actually used are listed. Click one to open it in the panel. The back arrow in the article takes you to the main view of the help panel; to return to the conversation, click “Get help from Piyzi AI” again — your conversation is still there.

4. 4

   Give feedback

   Next to Was this helpful? under every answer there are thumbs-up (Yes) and thumbs-down (No) icons. Once you click one, “Thank you!” appears. Your feedback is used to improve the help content.

• It answers only from the help content: the assistant reads the articles in this help centre and answers based on them.

• It cannot see your records, but it knows your business: it has no access to your customers, appointments or revenue, and cannot answer questions like “how many appointments do I have today?” — use the relevant screen for that. It does know which modules you have turned on (e.g. Class System, Appointment (Lesson) Planning), the related settings and which kinds of work you have done most recently.

• It tries to understand what you mean: for a question that can mean several things — such as “How do I book an appointment for a customer?” (an individual appointment with a sales card, Appointment (Lesson) Planning, enrolling in a class, a group event or a facility booking) — it explains the most likely one based on how your business uses Piyzi and mentions the other option if needed. If both are equally likely, it asks which one you mean. When needed it opens and reads another article for your question by itself.

• There is a daily question allowance: each user can ask up to 20 questions a day, and all users of a business together can ask up to 100 questions a day. When the allowance runs out the question box is disabled and “You have used up your AI support allowance for today…” appears; you can keep searching the articles or create a support request. The allowance resets every midnight (Turkey time).

• It addresses you by name: the assistant speaks to you politely using your first name and picks examples close to your business.

• Follow-up questions and the mobile app: in the same conversation, a short follow-up such as “And on mobile?” is read together with your previous question. If your question mentions the mobile app, the assistant also reads the mobile-app instructions of the articles.

• New chat: after your first question a message icon (New chat) appears in the header, to the left of the cross. When you move to a different topic, use it to start a clean conversation; in a new conversation the assistant does not take your earlier questions into account. Closing the panel or moving to another page does not delete the conversation; reloading the page starts a new one.

If the assistant cannot find the answer in the help content (or the question is not about Piyzi), a Couldn't find what you were looking for? Create a support request button appears below the answer; it takes you to the Support screen.

If you cannot find an answer: support tickets

The Create a support request link at the very bottom of the help panel takes you straight to the Support screen. The link is not shown while you are in the Piyzi AI chat; use the back arrow in the header to return to the help view first. You can also reach the same screen from the Support icon in the top bar (it shows “Support” when you hover over it). For how to open and follow a ticket, see “Creating and following a support ticket”.

The public help centre

The help articles can also be read without signing in to the panel: piyzi.com/en/yardim presents the same content grouped into categories, with the web panel and mobile app instructions on separate tabs of each article. You can share this page with your team or your customers; no sign-in required. The Turkish help centre is at piyzi.com/yardim.

The mobile app has no help panel or Piyzi AI; when you are working on your phone, read the articles at this address.