See it before you lose the client
Most businesses notice they lost a client months later. Yet clients don't stop coming overnight; their visits thin out. Piyzi tracks that thinning against each client's own rhythm and shows it to you before the loss actually happens.
What this feature delivers
Piyzi answers two questions about every client: are they still coming (visit rhythm), and do they cause problems when they come (reliability).
- A visit status for every client: Active, Scheduled, Late, At risk, Lost and Returned
- The last visit, rhythm, expected visit and days overdue on the client card
- An "Off rhythm" list on the operations dashboard
- An SMS campaign segment by visit status
- Automations that run when a client falls off rhythm, becomes at risk and returns
- A reliability score calculated from no-shows, late cancellations and debt
Who is it for?
- Beauty and grooming salons, where client loyalty is the foundation of revenue
- Hair salons, where regular visit intervals are central to the business model
- Fitness and wellness studios, where member churn directly impacts revenue
- Aesthetics clinics, where treatment continuity matters for both patient and clinic
How it works
Piyzi records every visit: completed appointments, class attendance, event attendance, and turnstile and facility entries. It works out the client's own rhythm from the days between their visits and compares the time since the last visit with that rhythm. Past 1.5 times the rhythm the client is Late, past 2.5 times At risk, past 4 times Lost; when they come back they show as Returned. You can call them from the list, send a campaign, or leave it to an automation. Instead of silently drifting away, the client returns.
Key details
- Visit rhythm and reliability cards on the client profile
- Ready-made "Win-back" automations: invitations to off-rhythm and at-risk clients, a thank-you to returning clients
- The number of clients who came back after the message, in the automation's run history
- An online booking rule based on the reliability score: approval, a deposit or no online booking
What makes a client "Late"?
A visit status is not an abstract score; it reads how far each client has drifted from their own normal. A concrete example makes it easier to see why the system shows a client as Late or At risk.
Picture a client who comes in regularly every two months. For this person, "two months" is their rhythm. If three months pass without a visit and there is no future booking, Piyzi shows that silence as a lapse rather than a coincidence. The same silence triggers a much earlier warning for a weekly client, because their normal is more frequent. Nobody gets the same deadline; every client is compared with their own history.
What decides the status:
- More time since the last visit than the client's own rhythm allows (your holidays and membership freeze days are not counted)
- No future appointment or booking
For a client who has a package but isn't coming in, the card also shows the number of unused sessions. You don't wait for a client who falls off their rhythm to disappear; you step in at the right moment with a message, a call or an automatic win-back message. The difference is between noticing a loss afterwards and seeing it before it happens.
Experience the Piyzi difference
Client churn stops being a surprise and becomes a manageable process. With Piyzi you rely on transparent rules based on each client's own visit history, not on guesses.