Resetting your password (Forgot Password)

1. 1

   Create a request

   Click the Forgot Password link on the sign-in screen. Type the number registered to your account into Mobile Phone and press Send. Cancel takes you back to the sign-in screen.

2. 2

   Wait for the SMS

   The message "If an account is registered to this number, a password reset SMS has been sent." appears on the screen. For security reasons it is not revealed whether the number is registered — if the number is correct, an SMS containing the reset link arrives on your phone. The link is valid for 15 minutes.

3. 3

   Set your new password

   When you click the link in the SMS, the Set a New Password page opens; your masked phone number is shown at the top so you can see which account you are working on. Type a new password of at least 6 characters into New Password and the same one into Confirm Password; if they do not match, "Passwords do not match" appears under the field. The Change Password button becomes active when both fields are filled in and match. If the password is shorter than 6 characters, "Password must be at least 6 characters." appears when you press the button.

Once you see the "Your Password Has Been Changed" confirmation, use the Sign In button to go to the sign-in page and sign in with your new password.

Common situations

• The link has expired: when you open the link, an "Invalid Link" box appears with an explanation that it has expired. Start over with the "Request a New Link" button.

• The link has already been used: every link can be used only once ("This link has already been used.") — create a new request.

• Waiting before a new request: you can create a request for the same number once every 2 minutes, and at most 5 requests are accepted per hour. A request that hits these limits still shows the same message on the screen, but no new SMS is sent; so rather than opening the Forgot Password screen again and resending, wait a few minutes for the first SMS.

• The SMS does not arrive: make sure you entered the number registered to your account. If you have registered but not created your business yet (the first step of the setup wizard is not finished), no reset SMS is sent; in that case contact the Piyzi team through the channels on the piyzi.com Contact page (e.g. hi@piyzi.com).

• The link opens the panel instead of the reset page: if you open the link in a browser where you are still signed in to Piyzi, the panel opens instead of the reset page. Choose Sign Out from your avatar in that browser, then open the link in the SMS again.