Banning and deleting a customer: what happens, what gets blocked?
A banned customer cannot book online and cannot sign in to the customer site; deleting removes the customer from the lists and is blocked in three cases. The details are in this article.
Last updated: 7 October 2026
Both actions are done from the three-dot menu at the top right of the customer page. Banning and lifting a ban need the permission to block customers, and deleting needs the permission to delete customers; without it the option does not appear in the menu.
Banning a customer
- 1Choose Ban
On the customer page, click Ban in the three-dot menu.
- 2Write a reason and confirm
In the "Ban Customer" window, optionally fill in Ban Reason (Optional) and press Ban. After "Customer banned successfully" a "Banned" badge appears next to the name.
What does banning do?
A banned customer:
Cannot book online — they are added to your online booking blacklist (My Business → Settings → Risk Management → Blacklist) automatically and the blacklist is switched on.
Cannot sign in to your business's customer site (online booking, appointment tracking, check-in and event pages) or the customer side of the Piyzi app; when they try, a message tells them their account has been blocked by the business. Their open session is closed.
If they are linked to another customer, their guardian cannot act on their behalf either.
Is left out of the audience of campaigns (SMS, WhatsApp, app notification).
Receives no app notifications (push) from your business.
The ban does not block anything inside the business panel: staff can still create appointments, sales and packages for a banned customer, and the SMS and WhatsApp notices of those actions and automation messages are still sent. The customer stays in the list with a "Banned" badge and can be found with Filters → Status → Banned.
Lifting a ban
Choose Lift Ban in the three-dot menu and press Yes, Remove in the confirmation. The customer is taken off the online booking blacklist and can sign in again.
Deleting a customer
- 1Choose Delete
Click Delete at the bottom of the three-dot menu.
- 2Confirm
Press Yes, Delete in the "Are you sure?" window. This cannot be undone; when the delete completes you return to the customer list.
The deleted customer disappears from the lists, but the accounting history (sales cards and payments) is preserved in the reports. Their session in the Piyzi app is closed and no app notifications from your business reach their phone. You can later create a new customer with the same phone number.
The three cases that block deletion
The customer has linked customers ("This customer has linked customers…"): on each linked customer's page, use Edit → Guardian to point them to another customer or clear the field.
The customer has an open receivable ("The customer has an outstanding receivable…"): collect it on the Accounting & Finance → Receivables page or from the detail of the related sales card or package (the customer's Debts tab only lists receivables).
The customer has a future appointment ("The customer has future appointments…"): cancel their upcoming, non-cancelled appointments.
The "delete permanently" option mentioned in these messages does not exist in the panel; clear the blocker and repeat the delete. A cancelled receivable can also count as open and block the delete; if you cannot delete such a customer, ban them to close online booking and customer sign-in.
Tap the three-dot button at the top right of the customer card; Edit, Ban / Lift Ban and Delete are listed according to your permissions.
Banning
In the Android app the Ban option currently opens no window. Ban the customer from the web panel instead: customer page → three dots → Ban. A banned customer's mobile card shows a red "Banned Customer" box with the ban reason.
The effects of the ban are the same as in the web panel: the customer cannot book online, cannot sign in to the customer site or the customer side of the Piyzi app, is left out of campaigns and receives no app notifications; staff can still work with the customer. To lift the ban, tap Lift Ban in the same menu and confirm.
Deleting
Tap Delete and choose Delete again in the "Delete Customer" confirmation; this cannot be undone. If the customer has linked customers, an open receivable or a future appointment, the delete does not go through and the app only says "The customer could not be deleted." To see which blocker it is, press Delete in the web panel and read the message; clear it and try again.
Tap the three-dot button at the top right of the customer card; Edit, Ban / Lift Ban and Delete are listed according to your permissions.
Banning
When you tap Ban, the "Ban Customer" window asks for the reason; on mobile the reason is required (leaving it empty shows "A ban reason is required."). Confirm with Ban. A banned customer's card shows a red "Banned Customer" box with the reason you wrote.
The effects of the ban are the same as in the web panel: the customer cannot book online, cannot sign in to the customer site or the customer side of the Piyzi app, is left out of campaigns and receives no app notifications; staff can still work with the customer. To lift the ban, tap Lift Ban in the same menu and confirm.
Deleting
Tap Delete and choose Delete again in the "Delete Customer" confirmation; this cannot be undone. If the customer has linked customers, an open receivable or a future appointment, the delete does not go through and the app only says "The customer could not be deleted." To see which blocker it is, press Delete in the web panel and read the message; clear it and try again.