Verimor SMS integration: connecting your own SMS account

The Verimor integration connects your business's own Verimor account to Piyzi. Once connected, most SMS messages sent to your customers go out under your approved sender name (usually your business name) instead of Piyzi's, and are billed to your own SMS credit. The messages that go out from your account are listed separately below.

You connect the account and choose the sender name in the web panel only. Once connected, SMS for appointments you create in the mobile app follow the same rules.

Prerequisites

• A Piyzi account with an active subscription.

• The Entegrasyonları yapabilir (manage integrations) permission in your role (the business owner can always do this). Opening the Verimor window, connecting, and seeing the remaining credit and sender names all require it. A user with only Entegrasyonları görebilir (view integrations) sees whether the card is connected in Pi Store but cannot open the window.

• To choose and save the sender name, the Şirket profil ayarlarını güncelleyebilir (update company profile settings) permission. For the provider list to appear, your role also needs Entegrasyonları görebilir (view integrations) or one of the automation permissions.

• A Verimor account opened at verimor.com.tr. The account does not belong to Piyzi; the contract, billing and credit purchases are between you and Verimor.

• At least one approved sender name on your Verimor account. An account with no approved sender name cannot be connected.

• SMS credit on your Verimor account, so messages can actually be sent.

Connecting the integration

1. 1

   Open the Verimor window

   In the left menu, open My Business → Pi Store and click the Verimor card under the Messaging heading. The Verimor SMS Integration window opens.

2. 2

   Enter your details

   In the Connect Your Verimor Account section, type the username from your Verimor panel into Username and the password into Password. Both are required; if you leave one empty, “A username is required” or “Password is required” appears under the field.

3. 3

   Connect

   Click Connect. Piyzi validates the details with Verimor and pulls the approved sender names on your account. If validation succeeds, the page reloads and the Verimor card shows the Connected badge.

4. 4

   Check the connection

   When you open the card again, the window shows the Integration Active notice, Status: Connected, Remaining SMS Credit and the Available Sender IDs list.

Choosing the sender name

Appointment confirmation, reminder and online booking SMS, SMS campaigns, program sharing and consent form SMS take their sender name from your company settings.

1. 1

   Open General Settings

   On the My Business → Settings page, click the Company Profile card; the General Settings panel opens.

2. 2

   Choose the provider

   The Integrations card at the bottom of the panel has an SMS Service Provider section. Select Verimor SMS in the SMS Provider list.

3. 3

   Choose the sender name

   In the Sender Name list, pick one of the sender names approved on your Verimor account. While a provider is selected, the sender name is required.

4. 4

   Save

   As soon as you change a field, a Save Changes button appears at the bottom right of the panel; click it to save. If you try to save without a sender name, “A sender name is required when an SMS provider is selected” appears.

• The sender name list comes from your Verimor account; you cannot type a sender name here manually. If you had a new one approved, click “Refresh” in the Available Sender IDs section of the Verimor window; it then appears there and in this list.

• If you have never made a choice, Piyzi uses the first approved sender name on your connected Verimor account. If you have more than one, choose here which one is used.

• If the section says “No SMS Integration Found”, no SMS integration is connected, or your role cannot see the provider list (it needs Entegrasyonları görebilir or an automation permission); the “Go to Integrations” button takes you to Pi Store.

• SMS steps in automations and the SMS Notification Package in Ready-made Automations do not use this setting; you choose the sender name in the step's or the package's own settings.

Tracking your remaining SMS credit

• Open Pi Store → the Verimor card; the Remaining SMS Credit field shows the current balance of your Verimor account.

• When the balance drops below 100, a “Low Balance!” warning appears in the window.

• Credit is topped up from the Verimor panel; credit cannot be purchased through Piyzi.

• If Remaining SMS Credit shows “-”, Piyzi could not read your balance from Verimor; most often your Verimor password has changed (see Troubleshooting).

• When the credit runs out, Verimor rejects the requests and none of the SMS that should go out from your account are sent; Piyzi does not switch to its own account in that case.

Which messages go out from your account?

While the integration is connected, these SMS go out from your Verimor account with the sender name chosen in General Settings, and are billed to your credit:

• Appointment confirmation SMS: when “Notify by SMS” is ticked while creating an appointment (Appointment Planning included). If an automation with the “When an Appointment Is Created” trigger sends the customer an SMS or WhatsApp message straight away, this SMS is not sent separately.

• Appointment reminder SMS: when “Remind by SMS” is ticked, 1 hour before the appointment. No reminder is set up for an appointment that starts in less than 3 hours.

• Online booking SMS: for an appointment booked on the online booking page, the SMS to the customer and the SMS to the staff member on the appointment (if that person's SMS preference for “When a New Appointment Is Created” under My Account → Notifications is on and Do Not Disturb is off). If you have a “When an Appointment Is Created” automation that sends the staff member an SMS or WhatsApp message right away (for example the new appointment SMS to staff from Ready-made Automations), this staff SMS is not sent in addition.

• SMS campaigns: the SMS channel of Campaigns.

• Program sharing: the link to a program sent to the customer by SMS.

• Digital consent forms: the SMS verification code and the signing link.

SMS steps in automations and review request SMS also go out from your account, but take their sender name from the automation's own settings.

These SMS always go out from Piyzi's account with the “Piyzi” sender name and are never billed to your credit:

• Panel login and account verification codes, the verification code on your online booking page and the appointment cancellation code.

• Staff invitation SMS.

• SMS telling the customer that an appointment was cancelled or its time changed.

• Facility rental SMS (request, reservation, approval, cancellation and rescheduling notices, including the facility notices sent to the business owner).

What happens if the integration is not connected?

• Appointment confirmations, reminders and online booking SMS: they are still sent, but from Piyzi's own account with the “Piyzi” sender name; they are not billed to your credit.

• SMS campaigns: you cannot send or schedule a campaign on the SMS channel; “An active SMS integration is required to send an SMS campaign. Please connect your SMS provider in the integration settings.” appears. A scheduled SMS campaign turns “Failed” if no integration is connected when its time comes. The WhatsApp and app notification channels are not affected.

• Automation SMS steps: the SMS step shows “No SMS Integration Found”; because no provider or sender name can be selected, you cannot save an automation with a new SMS step. Switching on an inactive automation that has an SMS step also shows “SMS can't be sent: …”. If the connection was removed later, the SMS step of an automation that was already active fails in the run history with “The SMS integration wasn't found or is inactive.” and the rest of the flow does not run.

• Ready-made Automations: the SMS Notification Package cannot be installed; its Install button stays disabled with an “Integration required” explanation.

• Program sharing: it cannot be sent by SMS; sharing stops with “An error occurred while sharing the program.” Sharing by link or PDF is not affected.

• Digital consent forms: the SMS-verified methods cannot be selected and the signing link cannot be sent by SMS.

Removing the connection

1. 1

   Open the Verimor window

   On the My Business → Pi Store page, click the Verimor card.

2. 2

   Disconnect

   Click Disconnect at the bottom of the window and confirm “Are you sure?” with Yes, disconnect. The page reloads and the card shows Not Connected.

• The Verimor username, password and sender name details stored in Piyzi are taken out of use.

• Your Verimor account is left untouched; your remaining credit stays on Verimor's side.

• Confirmations, reminders and online booking SMS for new appointments go out from Piyzi's account with the “Piyzi” sender name. Reminders scheduled before you disconnected are still sent from your account with the details captured when they were scheduled.

• SMS campaigns, automation SMS steps, program sharing and consent form SMS stop working.

• You can reconnect at any time by following the same steps and entering your username and password again.

Troubleshooting

• “An error occurred while connecting”: the username or password may be wrong, or your Verimor account has no approved sender name; the screen does not tell the two apart. Check the details in your Verimor panel. Sender name applications and approvals happen on Verimor's side; reconnect once one is approved.

• Remaining SMS Credit shows “-” and “Refresh” says “An error occurred while updating the sender names”: if you changed your Verimor password, the connection in Piyzi still shows “Connected” and keeps listing the old sender names, but Verimor rejects every send. There is no field to update the password: remove the connection with Disconnect, reconnect with your new password, then check your sender name choice in General Settings.

• My new sender name is not in the list: click “Refresh” in the Available Sender IDs section of the Verimor window; the sender names are pulled from Verimor again.

• SMS still go out with the “Piyzi” sender name: first check that the Verimor card shows “Connected”. If it does, the SMS may be one of the types that always come from Piyzi: appointment cancellations, appointment time changes, facility rental notices or verification codes.

• Campaign messages show “Failed”: if all or most messages in the Delivery Logs of the campaign detail show “Failed”, Verimor rejected the sends; check your remaining credit and the connection. If only a few messages failed, check those customers' phone numbers. If the campaign itself turned “Failed”, look at the Cancellation Reason line in the detail: if it says “An active SMS integration is required to send an SMS campaign…”, no SMS integration was connected when its time came.

• “The SMS provider rejected the send” in an automation's run history: your credit may have run out, your Verimor password may have changed, or the sender name chosen in the step may no longer be approved.

• I changed the setting but the SMS arrived with the old sender name: scheduled reminders are sent with the provider and sender name captured when the appointment was created; this does not change even if the appointment is moved later. The new setting applies from new appointments onwards.

• The customer did not receive the SMS: check the customer's phone number, that “Notify by SMS” and “Remind by SMS” were ticked on the appointment, and your remaining credit.