Changing an appointment's time on the calendar and conflict warnings
Drag an appointment to change its time or its staff member; decide whether the customer is notified and handle the conflict, package expiry, cancellation-right and multi-service warnings.
Last updated: 27 October 2026
To change the time of an appointment on the calendar, hold the card with the mouse and drag and drop it onto the time you want or onto another staff member's column. By pulling the bottom edge of the card you can also lengthen or shorten the session duration. Moving appointments requires the Randevu düzenleyebilir (edit appointments) permission in your role. (The role editor lists permissions by their Turkish names.)
Customer notification confirmation
The moment an appointment's slot or duration changes, a Notify the customer? window opens and asks whether the customer should be notified of the change. You have three options:
Yes, notify: the change is saved and the customer is notified. If the appointment is Not set or Pending, your business's “When an Appointment Is Rescheduled” automations run. If one of these automations immediately sends the customer an SMS or WhatsApp message, Piyzi's SMS with the new time is not sent as well; if your automation only sends an app notification, starts with a wait step or only messages you and your staff, the SMS is sent too.
No, don't notify: the change is saved; neither an SMS nor an automation message goes to the customer.
Cancel: the action is undone and the appointment returns to its old slot.
If the start time did not change — you only pulled the bottom edge of the card to change the duration, or only changed the staff member or resource — no message goes to the customer even when you choose Yes, notify.
Moving updates the appointment itself
Whether you move an appointment within the same day or to another day, no new record is created; the date and time of the same appointment are updated. As a result:
The appointment detail link the customer received by SMS keeps working and shows the new time; the customer can still cancel the appointment from that link.
An online request waiting for approval is still waiting for approval after it is moved; approve it from the pending approvals panel.
The appointment's status and online meeting link (Google Meet / Zoom) are kept and the meeting is moved to the new time; customer notes stay linked to the appointment.
If a reminder SMS is on for the appointment, the reminder is sent for the new time; if the new time is less than 3 hours away, no reminder is sent. Your upcoming-appointment automations also follow the new time.
When you choose Yes, notify and there is no automation, the SMS includes the new date and the appointment detail link; you can add the same link to your automation message with the “Appointment Details Link” variable.
When you correct the time of a completed, cancelled, no-show or arrived appointment, the “When an Appointment Is Rescheduled” automation does not run; if you choose “Yes, notify”, only the SMS with the new time is sent.
An appointment moved to another day is added to that day's sales card; if no other item or payment is left on the old sales card, the old sales card is removed automatically. Sessions planned without a sales card (for example the ones created with Appointment Planning) stay without a sales card after they are moved.
Time conflict warning
If the same staff member or resource already has another appointment at the time you move to (or the staff member teaches a class then), the system gives a Time Conflict warning. If you knowingly accept the conflict use Save Anyway; if you change your mind use Cancel — the card returns to its old place.
The clash check when moving only looks at appointments and classes: you get no warning when you move an appointment onto a staff member's leave or time block, a group event or a facility rental linked to the same resource. Check the calendar for these before you drop the card.
Cancellation-right decision on package appointments
If you move an appointment that holds a reserved package credit at a time when the package's cancellation-rights rule would use a right, a Cancellation right decision window opens: for a package on the On late cancellations rule, when the appointment is closer than the free cancellation window; for a package on the On timely cancellations rule, when the move is made before the cancellation window closes. The window shows the package's rights (for example Cancellation rights: 2/3); choose Move and use a cancellation right, Move without using a cancellation right or Cancel.
You do not have to use a right; the decision is yours. If the package has no rights left, you can only move without using one. If the package has no cancellation rights defined, the question does not appear. When a right is used, the confirmation after saving says “1 cancellation right was used”.
Moving past the package expiry
If you move an appointment that holds a reserved package credit past the package expiry date, a “The package runs out too soon” window opens. Choose “Extend the package and continue” to extend the package to the appointment day and complete the move; choose “Cancel” and the appointment stays where it was. Extending requires the “Paket geçerlilik süresini uzatabilir” (extend package validity) permission; without it the window is informational only. Moving an appointment earlier does not ask this question.
Choosing the scope on multi-service appointments
If the same visit contains more than one service and you move the appointment to another day, the system asks whether you want to move only that service or the whole visit. You make this choice inside the Notify the customer? window, where Move only this service is preselected; the Move the entire visit option shows how many services will be moved together. For example, if a haircut and a colour sit on the same sales card and you only want to postpone the colour, leave Move only this service selected.
A visit is the customer's appointments on that day. Sessions of a series created with Appointment Planning that fall on other days stay where they are even when "Move the entire visit" is chosen; only the appointments of the day you move are moved together. Cancelled, completed, no-show and arrived appointments are not moved either.
A cancelled, completed, no-show or arrived appointment cannot be moved to another day; within the same day you can still change its time, duration or staff member. To move a Completed, No-show or Cancelled appointment to another day, first choose Reset from the status button in the appointment detail, then move it. An Arrived appointment has no Reset option.
To change an appointment's status (arrived, completed, no-show) do not drag the card — click it and use the detail window that opens. You can also drag class sessions and facility rentals on the calendar; their rules are covered in their own articles. Group events cannot be dragged on the calendar.
Moving an appointment works differently on mobile than on the web: to prevent an accidental drag, you have to select the appointment first.
- 1Select the appointment
Use a long press on the card of the appointment you want to move. The card switches to the selected state and an action bar appears at the bottom of the screen.
- 2Move it or change its duration
Drag the card to a new time or onto another staff member's column. By pulling the card's handles you can lengthen or shorten the session duration.
- 3Decide whether to notify the customer
The bell icon in the bottom bar starts switched off; while it is off, no message goes to the customer. To notify the customer, tap the bell to switch it on.
- 4Save
Tap Save in the bottom bar. If the staff member or resource already has another appointment at that time (or the staff member teaches a class then), the bar shows a Time conflict warning: Save Anyway saves it, Cancel drops the move. To give up before saving, tap Cancel in the bar; the card returns to its old place.
Moving does not create a new record, it updates the same appointment: the detail link the customer received by SMS shows the new time, a request waiting for approval keeps waiting for approval, and the reminder SMS and the online meeting follow the new time.
If notification is on and your “When an Appointment Is Rescheduled” automation sends the customer an SMS or WhatsApp message straight away, the automation's message goes instead of Piyzi's SMS. Otherwise (no such automation, or one that only sends an app notification, starts with a wait step or only messages you and your staff) an SMS with the new time and the appointment detail link is sent. The automation only runs for Not set and Pending appointments. If only the duration or the staff member changed (the start time stayed the same), no message goes out. If notification is off, nothing is sent.
The clash check only looks at other appointments and classes: you get no warning when you move an appointment onto a staff member's leave or time block, a group event or a facility rental linked to the same resource, so check the calendar before you save.
If you move an appointment that holds a reserved package credit past the package expiry, a “The package runs out too soon” warning appears: “Extend the package and continue” extends the package to the appointment day and moves it, “Cancel” leaves the appointment where it was. Extending requires the “Paket geçerlilik süresini uzatabilir” (extend package validity) permission.
If the appointment holds a reserved package credit and the move falls where the package's cancellation-rights rule would use a right, a Cancellation right decision is asked: Save using a cancellation right, Save without using a cancellation right or Cancel. You do not have to use a right; if the package has none left, only the second option is offered.
A cancelled, completed, no-show or arrived appointment cannot be moved to another day; within the same day you can still change its time, duration or staff member. Undoing a status (Reset) is not available in the mobile app — use the status button in the appointment detail on the web panel.
Dragging on mobile moves only the service you selected. To move every service of the visit to another day together, tap the pencil icon in the appointment detail, change the date in the Edit Appointment form and choose “Move the entire visit”.
On the web a confirmation window opens the moment you make a change; on mobile the changes are not applied until you tap Save — to undo a wrong drag it is enough to cancel the bar.