Changing an appointment's time on the calendar and conflict warnings
Drag an appointment to change its time or its staff member; decide whether an SMS goes to the customer and handle conflict and multi-service warnings.
Last updated: 3 Ağustos 2026
To change the time of an appointment on the calendar, hold the card with the mouse and drag and drop it onto the time you want or onto another staff member's column. By pulling the bottom edge of the card you can also lengthen or shorten the session duration.
Customer notification confirmation
The moment an appointment's slot or duration changes, a confirmation window opens and asks whether an SMS should be sent to the customer. You have three options:
Yes, notify: the change is saved and an SMS with the new time is sent to the customer.
No, don't notify: the change is saved but no SMS is sent.
Cancel: the action is undone and the appointment returns to its old slot.
Time conflict warning
If the same staff member or resource already has another record at the time you move to, the system gives a Time Conflict warning. If you knowingly accept the conflict use Save Anyway; if you change your mind use Cancel.
Choosing the scope on multi-service appointments
If the same visit contains more than one service and you move the appointment to another day, the system asks whether you want to move only that service or the whole visit. For example, if a haircut and a colour sit on the same sales card and you only want to postpone the colour, you tick the "Move only this service" option.
Staff leave and blocked hours appear as separate blocks on the calendar; you get a conflict warning when you move an appointment onto those blocks.
To change an appointment's status (arrived, completed, no-show) do not drag the card — click it and use the detail window that opens.
Moving an appointment works differently on mobile than on the web: to prevent an accidental drag, you have to select the appointment first.
- 1Select the appointment
Use a long press on the card of the appointment you want to move. The card switches to the selected state and an action bar appears at the bottom of the screen.
- 2Move it or change its duration
Drag the card to a new time or onto another staff member's column. By pulling the handle at the bottom of the card you can lengthen or shorten the session duration.
- 3Save
Tap the Save button in the bottom bar. The bell icon in the same bar decides whether an SMS is sent to the customer; if there is a conflict the bar warns you and still offers the option to save anyway.
On the web a confirmation window opens the moment you make a change; on mobile the changes are not applied until you tap Save — to undo a wrong drag it is enough to cancel the bar.