Business hours, holidays, appointment settings and resources

The settings that shape your booking schedule are in the Appointment Settings section of the My Business → Settings page. The section has six cards: Business Hours, Holidays, Risk Management, Appointment Settings, Resources and Branding. A card opens a panel from the right; use the icons on the left of the panel to move between these pages. Branding sets the colours of your online page and is covered in its own article.

Business hours

1. 1

   Set the open days

   Use each day's switch to make the day open or closed; closed days show a Closed badge.

2. 2

   Enter the hours

   Choose the start and end time of each open day.

3. 3

   Add breaks

   Use Add Break to add breaks such as a lunch break. A new break starts as 12:00–13:00; you can change its time and add more than one break to a day.

4. 4

   Copy to all days

   When you change a day's hours or breaks, the question “Do you want to copy these business hours to all days?” appears under that day. If you choose Yes, Copy, the hours and breaks are copied to the other days; each day's open/closed status stays as it is.

5. 5

   Save

   Press Save at the top of the panel; the button stays disabled until you make a change.

Your online booking page only offers customers times within your business hours; no appointments are offered during breaks. Your customer site shows today's hours on its home page and the whole week on its Contact page.

Holidays

1. 1

   Add the holiday

   Press Add Holiday.

2. 2

   Choose the dates

   Choose the Start Date and End Date; for a one-day holiday, leave both on the same day. When you change the start, the end moves with it by the same number of days; the end cannot be earlier than the start.

3. 3

   Add a description and save

   A description is required (e.g. the name of the holiday). Press Save.

On holiday dates your online booking page offers no times, so customers cannot book online for those days. You can still create appointments yourself in the panel. Edit or delete a holiday from the Actions menu on its row. Holidays are also left out of the customers' visit rhythm calculation.

Class lessons are still created on holidays — some businesses teach on public holidays. When you save a holiday and scheduled lessons fall on those days, you are told how many lessons and enrolled students there are; the Freeze Sessions button opens the bulk freeze wizard with the holiday dates filled in (you choose a credit refund or transfer there; without the “Can manage class sessions” permission — “Ders oturumlarını yönetebilir” on the role screen — only an OK button appears). In the session lists and in the Advanced Planner these lessons show a “Holiday” badge, and customers cannot sign up for them from your customer site or the mobile app.

Appointment settings

• Booking Interval: the time slots on the calendar and the times offered to customers on the online booking page move in steps of this interval; you choose 5, 10, 15, 20, 30, 45, 60, 90 or 120 minutes. For a staff member with their own appointment settings, the online interval comes from that staff member's settings (Staff Settings → Appointment Settings).

• First Day of the Week: whether the calendar starts on Monday or Sunday.

• Auto-approve Online Bookings: when on, an appointment a customer books online is approved straight away; when off, the request goes to Pending Approvals → Appointment Requests in the top bar and you approve it. If your online booking rules require approval for a customer, that customer's request still goes to approval even with this switch on.

• Auto-approve Staff Appointments: this switch has no effect on appointments; appointments that staff add in the panel or the mobile app are created as approved even when it is off, and never go to the approvals list.

• Hide Prices / Hide Durations: when on, service prices or durations are not shown to customers on the online booking screen.

• Only Members With a Package Can Book: opens online booking only to customers with an active package; when booking online, the customer has to choose an eligible active package. While it is on, online bookings are created without a sales card: the session credit is reserved from the package and deducted when the appointment is completed (the same model as the lesson planning wizard). While it is off, a sales card is opened for every online booking.

• Cancellation Window (Hours): if the customer cancels at least this many hours before the appointment, the cancellation counts as timely. What happens to the package-linked session credit is decided by the package's "When is a cancellation right used?" rule — On late cancellations (the default): a timely cancellation gets its credit refunded; for a later cancellation, if the package has cancellation rights the credit is still refunded and 1 right is used, otherwise the session is used up. On timely cancellations: a timely cancellation gets its credit refunded and uses 1 right if one is left, otherwise the session is used up; a later cancellation uses up the session. If you enter 0, under On late cancellations there is no free cancellation window (every package-linked customer cancellation counts as late), and under On timely cancellations there is no time limit (every cancellation counts as timely). Requests awaiting approval, and the first 15 minutes after booking (while the appointment is at least 1 hour away), are always free. When staff cancel, they choose what happens to the credit (refund / use up the session / by policy); if the business asked for the cancellation ("Who asked for the cancellation?" → Business), the credits are refunded and no right is used. The "Currently:" line under the field explains the effect of the value you entered. Note: in the group classes' own "Cancellation Window (hours)" setting, 0 under On late cancellations means the opposite — every cancellation is free until the class starts.

• Auto-complete Past Appointments: when on, appointments whose end time has passed are set to “Completed” and the session credit reserved in the package is deducted. Appointments you have not marked as no-show are completed too; if you track no-shows by hand, enter a time in the Wait Before Completing (Hours) field that appears (0 = complete right at the end time). Online requests awaiting approval are not completed automatically.

Resources

This is where you define resources that can only be used for one thing at a time, such as rooms, halls, devices or equipment (e.g. a reformer).

1. 1

   Add the resource

   On the Resources card, press New Resource.

2. 2

   Enter the details

   Type the Resource Title (e.g. Reformer 1, Room 2), choose Active or Inactive with the Status switch and press Save. Manage resources with Edit or Delete in the three-dot menu on each row.

• You choose a resource on the service line of a new appointment and of a sales card, in Appointment (Class) Planning, in classes and sessions, in group events and in the Advanced Planner. An inactive resource cannot be chosen for a new appointment.

• If the same resource is already used at that time by another appointment, lesson, event or (when linked) facility rental, an Appointment Conflict warning appears when you save the appointment; you can still save it with Yes, create it.

• In the Resources Vertical calendar view each resource gets its own column, and in Resources Horizontal its own row.

• If the Facility Rental module is on and you have also defined the same hall as a rentable facility, choose this resource in the facility form's Linked resource (hall / room) field. A rental then warns you when a lesson, appointment or event uses the hall at that time, and those times are closed for online rental; entering an appointment at a rented time also shows a conflict warning (see the Creating a facility article).

Online booking rules (Risk Management)

The Risk Management card opens the Online Booking Rules page. Here you make a customer's online booking go to your approval (Approval Required) or block it entirely (Cannot Book) based on the customer's past behaviour. The rules apply only to online bookings; they do not affect appointments you create in the panel. No deposit or prepayment is taken for online bookings; rules saved earlier to ask for a deposit work like rules that require approval.

1. 1

   Turn the rules on

   Set the switch at the top of the page to Active. While it is Inactive no rule applies and a “Rules Disabled” notice is shown.

2. 2

   Choose the Rule Mode

   Single Rule: only one criterion is used. Multiple Rules: every criterion you select is checked and the most restrictive action is applied.

3. 3

   Choose the criteria

   In Active Rules, select Cancellation History, No-Show or Reliability Score.

4. 4

   Enter the thresholds

   For the cancellation and no-show rules, choose the Review Period (the last 7, 14, 30, 60, 90, 180 or 365 days). Add a row with Add Rule and enter the threshold (Min. Cancellations, Min. No-shows or Reliability score at most) and the Action (Approval Required or Cannot Book). The Deposit (₺) column in the table is not used.

Changes are saved automatically a second later and the message “Rules saved successfully” appears.

• No-Show: based on the number of no-shows in the period you choose.

• Cancellation History: based on the number of cancellations in the period you choose.

• Reliability Score: based on the customer's 0–100 reliability score (HIGH = reliable). The threshold reads "Reliability score at most": for example, if you enter 40 and choose Approval Required, online bookings from customers scoring 40 or below go to approval. With several thresholds, the strictest one the customer falls into applies. Customers who don't have a score yet (not enough data) are not affected by this rule. How the score is calculated is explained in the Visit rhythm and reliability article.

The Whitelist and Blacklist buttons at the top of the page set exceptions for individual customers. Whitelisted customers are exempt from the rules and can always book online as normal. Blacklisted customers cannot book online regardless of the rules; only you can create appointments for them in the panel. Search for a customer by name, phone or email and press Add to put them on a list, or Remove to take them off.

The cancellation rule only counts cancellations that can be attributed to the customer: the customer's own cancellations and cancellations entered by staff. Online requests you rejected are not counted. The period is calculated from the date of the cancellation. The same distinction applies to the last-90-days cancellation count on the customer card and to the reliability score; there, classes cancelled by the business, moves to another class and freezes are not counted as customer cancellations either; for events, attendances of an event you cancelled and join requests you rejected are not counted.

Each card in this section has its own view and update permissions (e.g. “Can update business hours” — “Çalışma saatlerini güncelleyebilir” on the role screen — or “Can update risk management settings” — “Risk yönetimi ayarlarını güncelleyebilir”). If you open a card you have no view permission for, the panel shows the Access Denied screen; the business owner can use every card.