Your Piyzi subscription, your limits and your payment history
Keep track of the plan you are on, the time you have left and your limits; manage the trial, automatic renewal and cancellation, and view your past payments.
Last updated: 7 October 2026
This page is about your own subscription, the one you pay Piyzi for. For the memberships you sell to your customers, see the Subscription Management module in the left menu.
You reach your subscription from Subscription Management in the avatar menu at the top right or from the My Account → Subscription tab. The subscription is tied to the business owner's account: the business owner is the one who sees the plan, pays and cancels. On a staff account this tab does not show the business's subscription.
Your current plan
The Your Current Plan card shows the plan name and its status (Active, Trial, Awaiting Payment, Expired or Cancelled), the start and end dates and the Time Remaining; when 7 days or fewer are left, the time remaining turns red. The button at the top right of the card depends on your situation:
Change Plan: while your paid plan is running, opens the plan page; you can move to another plan or extend your time by choosing the same plan.
Upgrade to Pro: during the trial, opens the plan page.
Extend Duration: appears on a subscription without automatic renewal (the trial included) when 3 days or fewer are left.
Once the time has run out, a "Your Service Period Has Ended!" warning appears at the top of the tab instead of this button; its Buy a Plan (during the trial) or Activate Account button opens the plan page. If you have a bank transfer order awaiting approval, these buttons and the warning are not shown; the Awaiting Payment Confirmation box appears at the top of the tab instead.
The Extend Duration button does not open the payment page. During the trial, use the Browse Plans button in the info box instead. On a paid plan, to avoid an interruption, extend your time while more than 3 days are left by buying the same plan through Change Plan; the time you buy is added on top of your current end date. If you are already in the last 3 days, create a support request or pay from the plan page that opens once the time has run out; in that case the new period starts on the day you pay.
The trial
New accounts start with a 14-day trial. During the trial the card shows a Trial badge and a "You're on the trial version. Upgrade to Pro to access all features!" box; Browse Plans in the box or Upgrade to Pro at the top right opens the plan page. A trial account can open 1 workspace; automatic renewal and cancellation do not apply to the trial. When it ends, a "Your trial has ended" warning appears with a Buy a Plan button.
Usage limits
The Workspaces row in the Usage Limits box shows how many businesses you have opened and how many your plan allows (such as "1 / 3 used") with a progress bar; when you reach 90% of the limit, a "You're approaching your limit!" warning appears. Once the limit is full you cannot open a new business; upgrade your plan for more workspaces. The Staff Limit row shows the number of staff per business defined in your plan; this row has no usage bar.
Automatic renewal and cancellation
A subscription you paid for by card renews automatically at the end of the period according to the cycle you chose at checkout (monthly or yearly), charging your saved card. The renewal amount is the list price of the period you bought; coupon discounts are not applied to renewals. The renewal date, the amount and the last four digits of the card appear in the Automatic renewal box.
If you do not want it to renew, press Cancel subscription before the period ends and confirm with Yes, cancel it: your subscription stays usable until the end of the period, ends on that date and your card is not charged. The box then says "Your subscription will end on …; it will not renew automatically." If you change your mind, you can turn renewal back on with Undo cancellation until the end date. A later card payment also turns automatic renewal back on.
If the charge to your saved card fails (insufficient funds, an expired card and so on), your service stays open for 7 more days after the end date; the charge is retried on the 1st, 3rd and 7th day after the end date. A "Payment could not be taken" warning appears on the Subscription tab, and a strip saying the payment could not be taken appears at the top of the panel. The buttons in these warnings do not open the payment page: to pay right away or to change your card, choose the same plan through Change Plan on the Subscription tab and pay with your card on the payment page (adding a new card if needed). The card you pay with is used for the following renewals. If no payment is taken by the end of the 7 days, the panel is locked.
Automatic renewal is switched on by a card payment; a bank transfer/EFT payment does not switch it on. On a subscription without automatic renewal, the Automatic renewal box says "Automatic renewal is off for this subscription; you will need to pay when the period ends." and you pay again at the end of the period.
Payment history
The Payment History table lists your last 10 transactions: order number, date (with the payment time if paid), package, amount, payment method (Credit Card or Bank Transfer) and status (Paid, Pending, Failed or Refunded).
Until an order you placed by bank transfer/EFT is approved, an Awaiting Payment Confirmation box with the order number and the amount appears at the top of the tab; after approval your plan becomes active by itself. The bank details are only shown on the page that opens when you place the order; the View Payment Details button in this box does not show them again.
When your subscription expires, most of the panel is closed off: you can only reach the plan, account and payment pages and the other pages redirect you to the plan page. The panel is closed off for your staff in the same way, and during this time your automations don't run (no SMS, WhatsApp message or notification is sent). Your data is not deleted; once you pay, you carry on where you left off and automations run again for new events.
For choosing a plan, paying by card or bank transfer/EFT, coupons and changing plans, see the "Buying a Piyzi plan: paying by card or bank transfer" article.
In the mobile app you can only view your Piyzi subscription. The business owner sees the plan name, the status (Active, Renewal Approaching or Expired), the trial badge, the number of days left and the end date on the Subscription card at the top of the My Account tab on the My Account screen. Staff do not see this card.
Buying a plan, changing the plan, cancelling the automatic renewal and the payment history are not in the mobile app; these are done from My Account → Subscription in the web panel.
When the subscription expires, only the My Account screen opens in the app. The other menu items are greyed out with a lock icon; tapping one shows a "Subscription Required" warning.