How is a package credit used and refunded?
Package credits are deducted from the service row on a sales card or from class attendance; this is also where you find out how to refund a credit deducted by mistake.
Last updated: 8 Ağustos 2026
When a package is sold, the credits are assigned to the customer's account; consumption is recorded when the service actually takes place. There are two main ways to deduct a credit: the service row on a sales card, and class attendance.
Deducting a package credit from a sales card
- 1Click the package icon
In the sales card detail, a package icon appears next to the service rows for which the customer has a suitable package. When you hover over the icon, it tells you which package the credit will come from and how many credits are left.
- 2Choose the right package
If there is more than one suitable package, the "Which package should be used?" window opens; each option lists the package name, whether it covers "All Services" and the number of credits left.
- 3Confirm
After confirmation one credit is deducted and the amount of the service row becomes 0 TL — the price of the service was already paid to the package at the moment of the sale, so it does not appear on the sales card.
Refunding a usage
If you deducted from the wrong package or the service did not take place, you can refund the credit to the package with the "Undo package usage" option on the same package icon. A refunded usage appears struck through with a "Refunded" badge on the Usage History tab of the package detail.
A service row that has been deducted from a package cannot be deleted directly — you have to refund the package usage first.
Automatic deduction from class attendance and the cancellation-right pool
Every class lesson record is linked to a package at the time of enrolment; the package name and the remaining credits appear on the participant row.
Depending on the setting of the class, the credit is deducted automatically at the start of the session, at the end of the session or when attendance is confirmed — an information message on the screen tells you which moment applies.
When the status of an attendance whose credit was deducted or reserved changes, the system asks a single question: Refund (the credit goes back to the package) or Forfeit (it stays deducted).
Refunds outside the cancellation window are taken from the package's CANCELLATION-RIGHT pool (defined at sale time); a "Cancellation right used" badge appears on the row and the customer can track their remaining rights in their own panel.
To review all credit movements of a customer in one place, look at the Usage History tab on the package detail — every row links to its source (a sales card or a class session).
On mobile, deducting a package credit works the same way as on the web: from the sales card (visit) detail. A package icon appears next to a service row when the customer has a suitable package.
- 1Deducting a credit
In the sales card detail, tap the package icon on the service row; if there is more than one suitable package, pick one from the list. After confirmation the service row becomes 0 TL and one credit is deducted from the package.
- 2Refund
With the "Undo Usage" option on the same icon you can refund a credit that was deducted by mistake. A row deducted from a package cannot be deleted before it is refunded.
Automatic credit deduction from class attendance is managed in the Class Management module of the web panel; the mobile app has no class attendance screen.