Rental rules (cancellation, deposit, policy)
Set online booking limits, the customer cancellation window, deposit expectation and the policy text.
Last updated: 20 September 2026
The Rental rules card at the top of the Facilities page applies to the whole business. Defaults are filled in, so you can use the module without touching it.
Fields
Minimum notice — how close to the start an online reservation can be made (default 60 min). Does not affect reservations created by staff.
Maximum days ahead — how far ahead online reservations can be made (default 60 days).
Customer cancellation window — customers cannot cancel within this many hours of the start (default 24 hours).
Auto-complete — reservations are marked completed this many hours after they end.
Expected deposit — a fixed amount or a percentage. It does NOT block approval; it is shown on the reservation as the expected deposit.
Deposit on cancellation — the option pre-selected on the cancellation screen.
Customer policy text — free text shown on the online booking screen and in reservation details.
The deposit expectation is not a payment gate: you collect the money, the system only reminds you of the expected amount.