How customers rent a facility online
Your public page gets a Facility Rental entry under Online Services. Payment is taken on site.
Last updated: 20 September 2026
With Facility Rental enabled, your public page gets a Rent a Facility entry under Online Services. Customers pick a facility, a duration and a free time slot.
For a facility to appear online
The facility must be active.
Its Open to online booking switch must be on.
Your public page must be published.
To pull a facility offline temporarily, don't delete it — just turn off the online switch. Staff can still book it internally.
Approval or instant?
If Online requests need approval is on, the reservation lands as pending, holds the slot and shows in your approvals bell. Otherwise the customer takes the slot directly.
Risky customers are routed to approval automatically: whatever your online booking rules require for a customer applies to rentals too.
Payment
There is NO online payment. The customer books, you collect on site using Add Payment on the reservation.
Customers see and cancel their own bookings
The reservation appears in the customer's My Account list with a Facility badge. Within the cancellation window they can cancel it, and you get a notification.
Where the rules live
The Rental rules card above the facilities list: minimum notice, how far ahead bookings are allowed, the cancellation window, and the policy text shown to customers.
Turning the module off in the Pi-Store makes the online page return 404 and removes the menu entry. Existing reservations are not deleted.