Automatic messages for facility rentals

With Facility Rental enabled, the trigger list on My Business → Automations gains seven options. They are hidden for businesses without the module.

Triggers

• When a facility reservation is created — both staff-entered and online reservations, including requests awaiting approval. Because no fixed SMS is sent to the customer for a reservation created by staff, this trigger is how you notify the customer.

• When a facility reservation is approved — when a request awaiting approval is accepted.

• When a facility reservation is rescheduled — when the time or facility changes.

• When a facility reservation is cancelled — cancellation by staff, rejected requests, requests that expired without approval, cancellation by the customer, cancelling a series and bulk cancellation in Close / Block all share this trigger.

• When a facility rental is completed and When a facility reservation is a no-show — after the rental. The completed automation also runs for rentals that the system completes automatically because no check-out was recorded.

• When a facility reservation is approaching — a reminder the lead time you choose before the start.

The fixed SMS and the automation's SMS/WhatsApp message are not sent together

When you approve, cancel or reschedule with "notify the customer" selected and you have an automation for that event that sends the customer an SMS or WhatsApp message right away, the automation sends the message and Piyzi's fixed information SMS is not sent in addition. Without such an automation (also when yours only sends an app notification, waits first or only messages you or your staff) the fixed SMS is sent as before. If you choose not to notify, the automation does not run either. The same rule applies to bulk cancellation. Completed and no-show automations run regardless of this choice.

Piyzi's fixed information SMS messages are sent with the Piyzi sender name. An automation's SMS step is sent through your business's Verimor SMS integration, with your own sender name.

One message for a reservation series

When you create a weekly series (subscription), the "When a facility reservation is created" automation runs once for the series, for the first week; a 12-week series doesn't produce 12 separate messages. When you cancel the series, the "When a facility reservation is cancelled" automation also runs once, for the earliest cancelled week.

Two reminders with different lead times

One rule can fire 24 hours ahead and another 2 hours ahead for the same reservation. They are tracked separately, so neither suppresses the other. Each rule runs once, only at its own time; if the reservation is moved, the reminder is sent again for the new time.

Limiting to specific facilities

A facility filter appears after you pick the trigger. Select none and the rule covers all facilities. To remind only for the indoor pitch, select that facility.

Messages to staff

If you choose staff as the recipient of a message step, the message goes to the rental's responsible staff member; for a rental with no responsible staff member the step is skipped.

Message variables

• {tesisAdi} — facility name

• {rezervasyonTarihSaat} — date and time together

• {rezervasyonTarihi} · {rezervasyonSaati} — separately

• {rezervasyonSuresi} — e.g. 60 dk

• {rezervasyonKodu} — the code the customer gives you

• {rezervasyonDurumu} — Onaylandı (approved), Onay bekliyor (awaiting approval)…

• {kalanTutar} — uncollected amount

In receivable automations (receivable created, due soon, overdue, collected) {tesisAdi} shows the facility's name when the receivable comes from a facility rental.