Creating and managing reservations
Record a phone booking in three clicks; approve, reschedule, cancel or mark arrival.
Last updated: 20 September 2026
Facility Rental → Reservations is the hub of daily operations. Three tabs: Upcoming (default), Awaiting approval (with a counter) and Past.
New reservation
- 1New reservation
The button on the top right opens a side panel.
- 2Facility, date and duration
The facility's default duration is preselected; available times are listed as chips. Busy and buffer times cannot be selected.
- 3Customer
Search by name or phone.
- 4Save
Save creates a confirmed reservation. Save as an option holds the slot but awaits approval.
To take a deposit, open the Take a deposit row at the bottom of the form.
What happens when you click a row?
Clicking a row opens a modal where you can approve, mark arrival, reschedule, add a payment, complete, mark no-show or cancel without leaving the page.
Rescheduling
The price is RECALCULATED when you reschedule: if the new time falls under a different pricing rule, the amount is updated. The customer is notified by SMS by default.
Cancellation
Pending receivables are cancelled automatically. If a deposit was collected you choose Refund or Forfeit the deposit; the pre-selection comes from the Rental rules card.
A cancelled reservation cannot be edited. Use New reservation to create a fresh record.
How are double bookings prevented?
The time range is locked at the database level. If two people try to book the same slot at the same moment, only one succeeds; the other sees "The selected time slot is taken". The cleaning/setup buffer is locked too.